Recon Monitor Installation and Support
Recon Monitor is very easy to install. A user can be up and running on the system
in under five minutes once the system is initially set up.
The Recon Monitor software runs in two places:
- Individual mobile device
- AMT servers, running at a secure location. It is not necessary to install any software
on the company’s own computer system.AMT handles all IT tasks associated with the
software, including software updates, system monitoring, and data backups.
Any cell phone or PDA running Windows Mobile® can run the mobile part of the Recon
Monitor solution. Customers purchase their choice of mobile product or use their
existing product from the vendor of their choice. AutoMobile Technologies does not
sell the hardware, although the company can recommend a choice of devices.
There are three major activities to installing and using Recon Monitor:
- Installing the software on the mobile device;
- Customizing the Recon Monitor settings to reflect the company information and business
rules;
- Accessing Recon Monitor from individual PCs.
- Installation of the Recon Monitor software on the mobile device is very easy.
- While logged on to the mobile device, go to the web site address (url) provided
by Recon Monitor as part of the system licensing;
- Download the Recon Monitor mobile software onto the mobile device;
- Enter the activation code that has been provided to you on the screen of the mobile
device;
- The mobile device is now ready for use.
- Customizing the Recon Monitor to the needs of the individual
company is also routine:
- An AMT systems engineer interviews customer personnel in a telephone conference
call while using web access for a shared view of the computer screens.
- The customer describes various business processes, such as how invoices are generated.
AMT customizes the template to reflect those processes.
- Customer data, such as vendor lists and allocated time per reconditioning task,
is provided to AMT. The data is loaded into the Recon Monitor system.
- Once the system is customized and the data loaded, user can access Recon Monitor
from any computer connected to the Internet by using your Web browser and provided
login and password.
It is rare for users to have questions after the initial setup and early usage.
However, if software questions arise, customer support is available as part of the
service contact.
A live support representative is available every business day from 8 a.m.to 5 p.m.
Pacific time.
Any hardware problems should be directed to the hardware vendor or the support service
that has been selected.
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