Dealership Service Departments
A Better Way to Service Your Customers
Offering reconditioning services to vehicle owners who bring their cars in for servicing
is convenient for your customers, and provides additional revenue to the dealership.
Unfortunately, as the service manager you often have to deal with the downside of
working with the third-party reconditioning vendors:
- Handwritten estimates scrawled on slips of paper, reflecting poorly on the dealership
reputation when presented to your customers;
- Errors in prices quoted by individual workers;
- Mistakes in writing down VIN numbers or license plates, leading to confusion in
work performed and in billing;
- Mounds of paperwork on work estimated and performed, and in data entry of handwritten
information into your accounting system;
- Absence of a database of quoted reconditioning work that was not selected by the
customer, making it impossible to follow up with them for future performance of
the suggested work;
- No reports or online data showing the close rate of offered reconditioning services,
and on the effectiveness of different sales personnel.
Now, there is a better system that reconditioning vendors can use while working
at your dealership, replacing the current pen-and-clipboard approach.
AMT’s Recon Pro was developed for purchase by automobile reconditioning companies
working within dealership service departments.
The Recon Pro system uses mobile devices such as cell phones running Microsoft Windows
Mobile, bar code scanners, handheld computers, and Web-based software. The result
is that the entire reconditioning business process, from initial inspection through
final payment, is recorded in a central computer system accessible to both the reconditioning
vendor and the dealership. All customer paperwork is available instantly in printer
form.
Billing third-party reconditioning work is often a hassle for the dealership; inaccuracies
in estimates and errors in recording VIN numbers make a poor impression with your
customers, and hinder accounting operations. Scanners attached to the handheld device
quickly and accurately record the VIN number of every vehicle. Recon Pro integrates
with QuickBooks and other accounting software, avoiding manual entry of data that
has been collected electronically.
Recon Pro also provides an “executive dashboard” of business information. It can
be viewed from any PC with internet access by both the reconditioning vendors and
also by authorized dealership personnel. Easy-to-read customized charts and reports
summarize critical business data, including summary and detailed information on
estimates, work orders, revenue, and sales performance by individuals.
For more information on Recon Pro click here.
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